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Delivery & Returns
Delivery
Delivery can be to any UK address as long as the address
at which your payment card is registered is also present on your order.
Birchwood Garages Limited only deliver to the United Kingdom (the
Channel Islands, and the Isle of Man will incur additional charges).
Please make sure you keep the receipt enclosed with your goods.
All delivery timescales are subject to product and delivery slot availability.
Small parcels may be delivered via Royal Mail. Delivery is next working day
subject to availability. However, delivery may take up to five working days.
The contents of your order and your postcode area will determine which
delivery service you will be offered. We do not deliver to Post Office (P.O.)
boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm
a time.
Birchwood Garages Limited will select the most appropriate carrier for your goods.
This means your delivery may arrive in more than one batch to ensure your order is
transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time
of delivery shall not be of the essence and Birchwood Garages Limited shall
not be liable for any loses, costs, damages or expenses incurred by the customer
or any other person or company arising directly or indirectly out of any failure to
meet ant estimated delivery date. The risk in the goods shall pass from the company
to the customer upon delivery of such goods to the customer.
Deliveries will be attempted at your chosen address on the following day if the first
delivery was unsuccessful If your delivery was unsuccessful then a card will be left at
your address allowing you to contact the delivery service and arrange a collection.
If you cannot collect your goods then it will returned to Birchwood Garages Limited
All returned orders to Birchwood Garages Limited will be refunded via the method of
payment; less the cost of post & packing.
Postage
You will only pay one delivery charge per order, which will be on the weight and size
of the contents of your order. When you have added items to your shopping basket,
the standard delivery charge for those products will be automatically applied to your
order.
Force Majeure
Birchwood Garages Limited shall have no liability to you for any failure to deliver goods
you have ordered or any delay in doing so or for any damage or defect to goods delivered
that is caused by any event or circumstances beyond its reasonable control.
Returns
If you need to return a product purchased from Birchwood Garages Limited then you have
28 working days to do so. The returned goods must be in a re-saleable state and any goods
or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement
provided we are aware of this within 5 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable
delivery charge.
Cancellation of Orders
You may cancel your order prior to its shipment, incurring no cost penalty and a full credit to your account if monies have been taken. Cancellation after dispatch may incur a handling charge, and you should refer to the Returns Policy above to establish the correct procedure. Cancellation may be done by telephone on 01323 414419, or by E-Mail at parts.dept@birchwoodford.co.uk
This Returns Policy does not affect your legal rights.
Please post returns to the following address:
Parts Department,
Birchwood Ford
Lottbridge Drove
EASTBOURNE
East Sussex
BN23 6PX